Question 1

How can a new customer register, compare, and buy a policy via eConcord?

Accepted Answer

New customers can easily register on eConcord, enter their vehicle and ID details, and receive insurance quotes to compare offers from different insurance companies. Once they choose the best option, they can issue their car insurance policy online quickly and securely.

Question 2

What documents are required to buy a policy?

Accepted Answer

To get car insurance through eConcord, you only need your national ID and vehicle details. Enter your information and instantly issue your car insurance policy while getting a quick insurance quote online.

Question 3

Can I cancel the policy after purchasing it?

Accepted Answer

Yes, you can cancel your car insurance policy and receive a refund for the unused period, depending on the insurance company’s terms. eConcord makes the import.meta easy and fully online.

Question 4

Is the policy linked to Najm immediately?

Accepted Answer

Yes, your policy is automatically linked to Najm’s system within two hours after purchase.

Question 5

What inputs affect the policy price and Why are prices different between me and someone else with a similar car?

Accepted Answer

Factors include: driver's age, vehicle usage, accident history, and vehicle type. Prices vary based on personal factors like age, accident history, and usage type—so quotes may differ.

Question 6

Do the quoted prices include the no-claims discount?

Accepted Answer

Yes, if you're eligible, the no-claims discount is automatically included in your quoted price.

Question 7

Can I print my policy later from my account?

Accepted Answer

Yes, you can log in to your account and open, download, or print your policy at any time.

Question 8

How can I reach econcord customer service? What are your customer service hours?

Accepted Answer

You can reach the eConcord customer care team via phone, live chat, or WhatsApp listed on our website. We’re here to assist you or any immediate support you need. eConcord’s customer service team is typically available from Sunday to Thursday, 8AM to 5 PM

Question 9

What makes your service different from other insurers in Saudi Arabia?

Accepted Answer

E-Concord stands out from traditional insurance companies by offering fast and easy online car-insurance services. Customers can view insurance prices and compare third-party and comprehensive plans from the best insurance providers in Saudi Arabia. We focus on transparency, convenience, and comprehensive coverage to efficiently meet the needs of every customer.

Question 10

What should I do if I haven’t received my policy, it’s not linked to Najm, or there’s an error?

Accepted Answer

Please contact our support team immediately to resolve any issues you may face.

الأسئلة الشائعة

الأسئلة الشائعة

كيف يمكنني شراء ومقارنة وثائق التأمين عبر منصة eكونكورد ؟

ما المستندات المطلوبة لإصدار وثيقة تأمين جديدة؟

هل يمكن تعديل أو إلغاء وثيقة التأمين بعد شرائها؟

هل يتم ربط الوثيقة في نظام نجم بشكل فوري بعد إصدارها؟

ما العوامل التي تؤثر على سعر وثيقة التأمين؟ ولماذا يختلف السعر بين الأشخاص؟

هل التسعيرات تشمل خصم عدم وجود مطالبات؟

هل يمكنني إعادة الدخول إلى حسابي لاحقًا لطباعة الوثيقة أو مراجعتها؟

كيف يمكنني التواصل مع خدمة عملاء eكونكورد؟ وما هي ساعات العمل؟

ما الذي يميز eكونكورد عن شركات ومنصات التأمين الأخرى في المملكة؟

ماذا أفعل إذا لم تصلني الوثيقة أو لم يتم ربطها في نجم أو كان هناك خطأ فيها؟

خاضعة لرقابة و إشراف هيئة التأمين بموجب الترخيص رقم (و س ط / ش / 90 / 20168)

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